Ozone Store Return and Exchange Policy
At Ozone Store, we care about our customers’ satisfaction and strive to provide an exceptional shopping experience. We are mindful of your need to return or exchange products and provide a flexible policy to support this. Please read the return and exchange policy carefully to be aware of its terms and conditions.
Return Policy
Return Period: Products can be returned within [specify period, e.g. 7 or 14 days] from the date you received your order.
Return conditions: In order to accept a return request, the following conditions must be met:
The products must be unused and in their original condition with all original accessories and manuals.
The product must be in its original packaging and intact as received.
Original invoice or proof of purchase.
Non-returnable products: Some products are non-returnable for health and safety reasons, such as:
Electronic products that have been opened and used.
Opened or activated computer programs and games.
Used personal and consumer products.
Replacement policy
Exchange Period: Exchanges can be requested within [specify the period, e.g. 7 or 14 days] of receiving the product.
Replacement conditions: To accept an exchange request, the product must be unused and in its original condition. The product is exchanged for another product of the same or higher value (with the difference, if any, paid).
Replacement of damaged or faulty products: If you receive a damaged or incorrect product, please contact us immediately. We will bear all shipping and replacement costs in this case.
Return and exchange procedures
Contact us: You can initiate the return or exchange process by contacting our customer service via
Email: [insert email address here]
Phone: [insert phone number here]
Product Return: We will arrange for pickup or ask you to return shipping to the specified address.
Processing: After receiving the product and checking its condition, your order will be processed within [specify time, e.g. 3-5 business days].
Refund
Refund method: The amount will be refunded to the original payment method you used to make the purchase.
Refund period: Refunds are processed within [specify duration, e.g. 5-10 business days], depending on the bank or credit card company’s policy.
Shipping costs
Return or exchange due to a faulty or defective product: If the product is damaged or faulty, we will bear all shipping costs.
Return or exchange for other reasons: If the return or exchange is due to a change of mind or any other reason unrelated to the product defect, shipping costs may be deducted from the refund.
Inquiries
If you have any questions about our return and exchange policy, please feel free to contact us at
Email: info@ozlaptop.com
Phone: +971547333100